Refund Policy

1. Booking and Payment Flow

• When a customer makes a booking, funds are pre-authorized (not immediately charged).
• Once a provider accepts the booking, the payment is captured via Stripe.
• If a provider rejects a booking or fails to respond, the funds are released back to the customer.

2. Eligibility for Refund

Refunds may be issued under the following circumstances:

• The provider fails to show up or provide the agreed service.
• The service delivered was significantly different from the description.
• The provider cancels the booking after acceptance.
• A customer cancels a booking before it is accepted by the provider.
• Other disputes that violate the Terms and Conditions or platform trust.

3. Requesting a Refund

• Customers can initiate a refund request by contacting Font'n support through the in-app support system.
• Refund requests must include a clear description of the issue and any supporting documentation (if available).
• Font'n will investigate the request and mediate between both parties if necessary.

4. Refund Decision & Timing

• Font'n will issue a decision within 7 business days of receiving the request.
• If approved, the refund will be processed via Stripe, and funds will be returned to the original payment method within 5–10 business days depending on the bank.

5. Provider Payout Holds

• In case of a pending refund request or dispute, Font'n reserves the right to temporarily hold provider payouts until the issue is resolved.
• Providers found to be at fault may forfeit earnings from the disputed booking.

6. Abuse of Refund Policy

• Repeated or fraudulent refund requests may result in suspension or termination of the user's account.
• Users found misusing the system may be barred from future refunds.

7. Contact Us

For questions about refunds:

📧 [Insert Contact Email]

🏢 [Insert Business Address]